Refund and Cancellation Policy for Patient Health Care Service
Effective Date: [21/09/2024]
At [Patient Health Care Service], we are committed to providing the best healthcare services. We understand that situations may arise where you need to cancel appointments or request a refund. This Refund and Cancellation Policy outlines the terms under which refunds and cancellations are handled.
1. Cancellation of Appointments
- Cancellation by the Patient:
- Appointments can be canceled or rescheduled by notifying us at least 24 hours before the scheduled appointment time.
- If you fail to cancel or reschedule within this timeframe, you may be subject to a cancellation fee equivalent to [Insert Amount or Percentage] of the service cost.
- Cancellation by [Patient Health Care Service]:
- In the event that we need to cancel or reschedule your appointment due to unforeseen circumstances, we will inform you as soon as possible. You will be given the option to reschedule or receive a full refund of any payment made for the canceled appointment.
2. Refunds for Services
- Non-refundable Services:
- Services rendered (consultations, treatments, procedures, etc.) are non-refundable once provided.
- In cases where services are partially completed, no refunds will be issued for the portion of the service that has already been provided.
- Refund for Prepaid Services:
- If you have prepaid for a service and need to cancel, a refund request can be made according to the following conditions:
- Full Refund: For cancellations made at least 24 hours before the scheduled service.
- Partial Refund: For cancellations made less than 24 hours before the scheduled service, a partial refund may be issued after deducting the cancellation fee.
- Refund Processing:
- Refunds will be processed within 7-10 business days from the date of the cancellation or refund request.
- The refund will be issued through the same payment method used at the time of purchase unless otherwise agreed upon.
- We are not responsible for any delays in refund processing caused by your financial institution or payment provider.
3. Special Cases
- Refunds for Incorrect or Incomplete Services:
- If you believe that a service provided was incomplete or incorrect, please contact us within 48 hours of receiving the service. After reviewing your case, we may offer a partial or full refund or provide a corrective service at no additional charge.
- Medical Emergency Cancellations:
- In the event of a medical emergency, you may cancel your appointment without penalty by providing proof of the emergency. A full refund or the opportunity to reschedule the appointment will be granted.
4. No-Show Policy
- If you fail to show up for your appointment without prior notice, the following applies:
- No Refund will be issued for prepaid services.
- You may be charged a no-show fee equivalent to [Insert Amount or Percentage] of the service cost.
5. How to Request a Refund or Cancellation
To request a refund or cancel an appointment, please contact us via:
- Email: [patienthealthcareservice99@gmail.com]
- Phone: [8856836340]
- Office Address: [Plot no 99 Galli no 1 Daregao dari Aurangabad, if applicable]
Please provide your name, appointment date, reason for cancellation, and payment details (if applicable) when submitting your request.
6. Changes to This Policy
We reserve the right to update or modify this Refund and Cancellation Policy at any time. Any changes will be effective immediately upon posting the updated policy on our website. Continued use of our services after any changes indicate your acceptance of the revised policy.
7. Contact Us
If you have any questions or concerns about this Refund and Cancellation Policy, please reach out to us at:
[patienthealthcareservice99@gmail.com]
This policy ensures transparency regarding cancellations and refunds, helping manage patient expectations and safeguarding your service.